At The Fragrance Zone, we aim to deliver your fragrance and beauty products safely and within the estimated delivery timeframe.
1. Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
In case of any delay in processing your order, we will try to notify you using the contact details provided during checkout.
2. Delivery Timeline
Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Delivery to remote or certain non-serviceable locations may take additional time.
The estimated delivery time may be affected by:
- Courier delays
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect or incomplete address
- Remote delivery locations
- Other circumstances beyond our reasonable control
3. Shipping Charges
Free shipping is available on orders above ₹1,500.
For orders below ₹1,500, applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the delivery location, order value, weight, or applicable logistics charges.
4. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and locations.
COD availability may depend on the delivery address, order value, product, courier service, or other operational factors.
We reserve the right to restrict COD for certain orders or locations.
5. Order Tracking
Once your order has been dispatched, you may receive shipping/tracking information through the contact details provided at checkout.
You can use the tracking information to check the status of your shipment.
6. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat/Shop number
- Street/Area
- City
- State
- PIN code
- Valid mobile number
The Fragrance Zone will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an order is returned to us because of an incorrect address, customer unavailability, or repeated delivery failure, additional shipping charges may apply for re-dispatch, where applicable.
7. Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order number.
We will coordinate with the relevant courier partner and provide the available shipment status.
Where an order is confirmed as lost in transit, we will review the matter and provide an appropriate resolution in accordance with our applicable policies.
8. Damaged or Tampered Package
If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.
You may be requested to provide photographs or video of the package and product so that we can investigate the issue with the courier partner.
9. Delivery Confirmation
An order may be considered delivered once the courier partner confirms delivery at the address provided by the customer.
If you believe your order has been incorrectly marked as delivered, please contact us promptly with your order number.
10. Contact Us
For shipping-related questions, please contact:
The Fragrance Zone
Email: info@thefragrancezone.com
Phone: +919821623935
Address: NEAR HIRANANDANI SCHOOL,, 14, WING-C,, DAFFODIL BLDG.,,
ADI SHANKARACHARYA MARG,, POWAI, Mumbai Suburban,
Maharashtra, 400076