Welcome to The Fragrance Zone. By accessing, browsing, registering on, or purchasing products from https://thefragrancezone.com/, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General
The Fragrance Zone operates this website as an online platform for browsing and purchasing perfumes, fragrances, deodorants, attars, body care products, gift sets and related products.
By using this website, you confirm that you have read, understood and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy and Cancellation & Refund Policy.
We reserve the right to update, modify or change these Terms & Conditions at any time without prior notice. Changes will become effective once published on this page.
2. Eligibility
You must be at least 18 years of age to place an order through our website, or use the website under the supervision of a parent or legal guardian.
By placing an order, you confirm that the information provided by you is accurate and complete.
3. Products and Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on the website are accurate.
However:
- Product images may appear slightly different due to screen settings, lighting or photography.
- Fragrance performance, projection and longevity may vary from person to person depending on skin type, climate, application and other factors.
- Availability of products may change without prior notice.
- We reserve the right to correct any typographical, pricing or product information errors.
The Fragrance Zone does not guarantee that every product will smell or perform exactly as expected by every customer, as fragrance preferences and performance are subjective.
4. Authenticity of Products
The Fragrance Zone aims to provide genuine and authentic products sourced through legitimate supply channels.
Customers should carefully check the product, packaging and seal at the time of delivery. If you receive a wrong, damaged, defective or otherwise incorrect product, please contact our customer support within the applicable period mentioned in our Cancellation & Refund Policy.
5. Pricing
All product prices displayed on the website are in Indian Rupees (₹).
Prices, discounts and promotional offers may change from time to time without prior notice.
The price applicable to your order will be the price displayed at the time you successfully place the order, subject to any obvious technical or pricing error.
In case a product is listed at an incorrect price due to a technical error, typographical error or system malfunction, we reserve the right to cancel the affected order and refund any amount already paid by the customer.
6. Orders
Placing an order on the website constitutes a request to purchase the selected products.
An order will be considered accepted once it has been confirmed by The Fragrance Zone.
We reserve the right to cancel or refuse an order in circumstances including, but not limited to:
- Product availability issues
- Incorrect pricing or product information
- Incorrect or incomplete customer information
- Suspected fraudulent or unauthorized transactions
- Delivery limitations
- Duplicate or unusually large orders
- Any technical or operational issue
If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method, subject to the applicable refund policy.
7. Payment
Customers may pay for their orders using the payment methods made available on the website.
Where Cash on Delivery (COD) is available, it may be subject to product, location, order value or other eligibility conditions.
The Fragrance Zone reserves the right to restrict or disable COD for certain orders or customers where reasonably required.
8. Shipping and Delivery
We currently provide shipping services to serviceable locations within India.
Free shipping is available on orders above the threshold displayed on the website. At present, the website displays free shipping on orders above ₹1,500.
Estimated delivery timelines may vary depending on:
- Delivery location
- Courier/logistics partner
- Product availability
- Weather or other unforeseen circumstances
- Public holidays
- Operational or transportation delays
Once an order has been handed over to the logistics partner, delivery is subject to the courier company’s delivery process.
For complete information regarding delivery, customers should refer to our Shipping Information page.
9. Returns and Exchanges
Due to the nature of fragrance products, returns are subject to specific conditions.
The website currently provides for a 3-day conditional return on sealed products.
Products may be eligible for return only when they satisfy the conditions specified in our Cancellation & Refund Policy.
Generally, returned products must:
- Be unused and unopened
- Remain in their original packaging
- Have the original seal intact where applicable
- Include all applicable packaging/accessories
- Be accompanied by valid proof of purchase
Opened, used or unsealed fragrance products may not be eligible for return unless the issue falls within an applicable damaged, defective or incorrect-product claim.
Please refer to our Cancellation & Refund Policy for the complete conditions.
10. Damaged or Incorrect Products
If you receive a damaged, defective, leaked or incorrect product, you should contact us as soon as possible after delivery.
We may request:
- Order number
- Photographs or videos of the package
- Photographs of the product
- Unboxing video, where available
- Other information reasonably required to verify the claim
Claims may be rejected where sufficient evidence is not provided or where the issue is caused by misuse, accidental damage or normal product characteristics.
11. Cancellation of Orders
Order cancellation requests may be accepted only where the order has not been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
For the exact cancellation conditions applicable to your order, please refer to our Cancellation & Refund Policy.
12. Refunds
Where a refund is approved, the refund will generally be processed through the original payment method or another method determined by The Fragrance Zone.
The time taken for the amount to appear in the customer’s bank account or payment account may depend on the payment gateway, bank or financial institution.
For COD orders, customers may be required to provide appropriate bank/payment details for processing an approved refund.
13. Fragrance Usage
Perfumes and other fragrance products should be used according to their product instructions.
Customers with sensitive skin or known allergies should exercise appropriate caution before applying fragrance products directly to the skin.
The Fragrance Zone is not responsible for individual fragrance preferences, sensitivity or allergic reactions resulting from product use, except where liability cannot legally be excluded.
14. Promotions and Discounts
Promotional offers, discount codes and special prices may be subject to additional terms and conditions.
Unless specifically stated otherwise:
- Offers cannot be combined.
- Promotional codes may have expiry dates.
- Offers may be limited to specific products or customers.
- The Fragrance Zone reserves the right to withdraw or modify an offer.
15. Intellectual Property
All content available on the website, including but not limited to:
- Logo
- Brand name
- Product descriptions
- Images
- Graphics
- Text
- Website design
- Videos
- Marketing material
- Other website content
is owned by or licensed to The Fragrance Zone and is protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit any website content without prior written permission.
16. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.
You agree to provide accurate information and promptly update any information that becomes incorrect.
We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful or unauthorized activity.
17. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes.
- Provide false or misleading information.
- Attempt unauthorized access to the website or its systems.
- Interfere with the operation or security of the website.
- Use automated systems to scrape or copy website content without permission.
- Submit fraudulent orders or refund claims.
- Abuse promotional offers or discount codes.
- Attempt to damage or disrupt the website.
18. Third-Party Services and Links
Our website may contain links to third-party websites, payment gateways, logistics providers, social media platforms or other external services.
We are not responsible for the content, availability, security or policies of third-party websites or services.
Your use of third-party services may be subject to their respective terms and policies.
19. Limitation of Liability
To the extent permitted by applicable law, The Fragrance Zone will not be responsible for losses resulting from:
- Delays caused by third-party delivery providers
- Temporary website downtime
- Internet or technical failures
- Incorrect information provided by customers
- Unauthorized use of customer accounts
- Individual fragrance preferences
- Product misuse
- Events beyond our reasonable control
Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot legally be excluded under applicable law.
20. Force Majeure
We shall not be liable for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, technical failures, pandemics, acts of war or other unforeseen events.
21. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
By using the website, you acknowledge and agree to the practices described in our Privacy Policy.
22. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time.
The updated version will be published on this page with the revised “Last Updated” date.
Your continued use of the website after any changes are published constitutes acceptance of the updated Terms & Conditions.
23. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of The Fragrance Zone, subject to applicable law.
24. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products or other website-related matters, please contact us through the details provided on our Contact Us page.
The Fragrance Zone
Email: info@thefragrancezone.com
Phone: +919821623935
Address: NEAR HIRANANDANI SCHOOL,, 14, WING-C,, DAFFODIL BLDG.,,
ADI SHANKARACHARYA MARG,, POWAI, Mumbai Suburban,
Maharashtra, 400076